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Shipping policy

Processing times

We hand finish each of our hats to order and endeavour to ensure all orders are dispatched within 5 business days. During peak holiday periods, please allow for an additional 1-2 days processing time for your order. If, for any reason there is a delay we will contact you by email.

Australia & New Zealand

We deliver nationwide with Australia Post & Australia Post Express.

Delivery Options

Delivery Information

Cost

Australian Standard
(2-6 business days) Nationwide
  • All standard orders are shipped using Australia Post. 
  • Allow additional time for holiday periods.
  • Please use this option when shipping to PO Box or Parcel Locker

$20 AUD

Australian Express
(1-3 business days) Nationwide
  • All express orders are shipped using Australia Post Express.
  • Allow additional time for holiday periods.

$30 AUD

New Zealand Standard
(4-7 business days) Nationwide

  • All standard orders are shipped using Australia Post.
  • Allow additional time for holiday periods.

$30 AUD

Pick up from our North Sydney Workshop
  • You will be contacted via email when your order is ready for pick up.
  • Note: Our workshop hours vary so we will coordinate with you to arrange a suitable pick-up time and ensure someone is available to meet you.

Free


Once your order has been dispatched, we’ll send a confirmation email with tracking details to your nominated email address. If you haven’t received tracking information within 5 business days, please reach out to us at hello@camilohats.com.au.

You can track the progress of your order via Australia Post

All deliveries require a signature upon arrival. Camilo does not offer ‘Authority to Leave.’ If no one is available at the time of delivery, a missed delivery card will be left, and your parcel will be sent to the nearest Post Office for collection.

For business address deliveries, please ensure the business name is included, as Australia Post cannot complete delivery without it.

International Shipping

If you’re located outside Australia, send us an email at hello@camilohats.com.au and we can provide more information on timings and costs for shipping to your country.  

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